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FAQs

It says the equipment is unavailable! Help!
Our website prevents availability clashes as a precaution, but that doesn’t necessarily mean we can’t help. Please contact us and we’ll see what we can do!


What constitues the hire period?
The period between the hire start and end dates should be the time you intend to use the equipment. Pricing is based on 24-hour periods with delivery and return on dates surrounding this.


What area do you cover?

We cover the whole of the United Kingdom.


Can I request a delivery or collection time?

AM, PM, by-10am, by-9am, or Saturday AM delivery can be requested for an additional cost (POA). There are no upgrade options for collections unfortunately.


I can’t be home all day. What do I do?

In the case of delivery, you could request a timed service or change to a work, friends or neighbours address. For return, we can provide prepaid labels for drop-off to a Post Office or Parcelforce Worldwide depot.


Can the delivery and collection addresses be different?

Yes. Contact us to amend an existing booking.


Does the price include VAT?

No - we are currently exempt so there is no VAT.


Can I pay a deposit rather than the full amount?

Yes, you can confirm a booking with a 50% deposit. The remaining balance will be payable 14 days before delivery. Please contact us to arrange this.


What is your cancellation policy?

You may amend or cancel your booking at any time up to seven days before delivery.


What happens if equipment gets damaged or lost?

You will be liable for the cost of repairs or replacements, as per our Terms and Conditions of Hire.


I need something more bespoke. Is this possible?

Certainly! Use the search bar to add specific items to your basket or get in touch with your requirements and we’ll be happy to help.